As you all know, we have been working tirelessly with everyone to improve Membership and Program experience. In a continuous effort to streamline the payment process, the below changes will be implemented January 2017.
Please read carefully
All competitive programing held at the Aquatic Center will use our automated draft program as the sole method of payment. This includes, but is not limited to, Junior Olympic (JO) 1-5. All EFTs will draft on (or around) the 15th of each month.
Attached is the Program Bank Draft form. Please complete this form and bring it with your method of payment to the Welcome Desk. Your January payment will be processed at that time. The following payments will draft automatically.
For those that are a part of non-competitive programs (Lessons & Pre-team) and have chosen to pay month to month, a payment request will be sent to you each month. This request can be paid via the link, as well as you can pay at the Welcome Desk. If the payment is not received by the 15th, a $25 late fee will be charged.
If a payment fails for any reason, a $20 Return Payment fee in addition to the regular monthly payment is due. The members account will be placed on a restriction until the full balance is paid. If the balance is not paid prior to the 15th of the following month, an additional $25 late fee will be charged.
All cancellations need to be in writing and submitted to the Welcome Center by the 1st of the month. If a participant is changing to a different competitive group, a program change form will need to be submitted, so that the new program’s draft can be arranged.
Change in Banking Information:
If the card on file is; lost/stolen, compromised, closed or expires, it is the responsibility of the account holder to notify the Welcome Center in writing prior to the 15th draft. A program Change/Renewal form will need to be completed, as well as the new banking information will need to be submitted to the Welcome Center desk, in person. Failure to do so, will result in a Failed Payment. Please see above Failed Payment section for details.